Return & Exhange Policy 1。 换货政策 | 无退款 我们希望每一位顾客都能享受愉快的购物体验。因此，我们对商品的质量进行严格把控，并在发货前仔细检查。但由于时尚商品的特殊性，我们不提供退款服务，仅在以下情况接受换货： 可接受换货的情况 • 收到的商品与订单不符（如：颜色、尺寸、款式错误）。 • 商品有明显破损或不可清洗的污渍（直径超过 20mm）。 • 拉链无法正常使用或影响穿着的工艺缺陷。 不属于可换货范围的情况 • 颜色略有偏差（因显示屏或拍摄光线不同）。 • 细微的设计差异（如花纹位置、配饰大小等）。 • 轻微瑕疵（如线头、折痕等不影响穿着的情况）。 • 个人原因导致的损坏，如试穿时拉扯、剪裁或洗涤不当。 • 纯属个人主观感受，如“与想象不符”或“穿上后不喜欢”。 换货流程 1. 请在收到商品48 小时内联系我们（电邮 [sleekstyleboutique@gmail.com](mailto:sleekstyleboutique@gmail.com "‌")）。 2. 我们将在 2-3 个工作日内审核，并提供进一步指引。 3. 若换货申请获批，商品需在7 个工作日内寄回，且保持全新状态（吊牌完整、未洗涤、未穿着、未修改）。 4. 顾客需提供换货原因并承担来回运费，若换货原因属于个人因素（如尺寸不合适、想更换其他款式或颜色），顾客需自行承担寄回及寄出的运费。若因本店失误（如发错商品），我们将承担全部运费。 5. 若换货商品无库存，可选择等候补货，或将金额转换为购物抵扣金，可用于30 天内的下次购物。 特别说明 • 促销商品、配饰（如耳环、项链）及定制商品一旦售出，恕不接受退换。 • 所有换货仅限一次，换货商品不得再次申请退换。 • 购物抵扣金不可兑换现金，并需在 30 天内使用。 如有任何疑问，请随时联系 电邮 [sleekstyleboutique@gmail.com](mailto:sleekstyleboutique@gmail.com "‌") 或 WhatsApp +6016-2131228。 Exchange Policy | No Refunds At Sleek Style, we take pride in ensuring the quality of our products and carefully inspect all items before shipping. However, due to the nature of fashion items, we do not offer refunds. Exchanges are only accepted under the following conditions: Eligible for Exchange • You received the wrong item (incorrect color, size, or style). • The item has a significant defect, such as visible damage or a stain larger than 20mm. • A functional issue, such as a faulty zipper or a craftsmanship defect that affects wearability. Not Eligible for Exchange • Slight color differences due to lighting or screen settings. • Minor design variations (e.g., fabric pattern placement, accessory size differences). • Small imperfections like loose threads or creases that do not affect wearability. • Damage caused by improper handling, such as pulling, cutting, or washing incorrectly. • Personal preference, including “not as expected” or “doesn’t suit me.” How to Request an Exchange 1. Contact us within 48 hours of receiving your order at [sleekstyleboutique@gmail.com](mailto:sleekstyleboutique@gmail.com "‌"). 2. We will review your request within 2-3 business days and provide further instructions. 3. If approved, the item must be returned within 7 days, in its original condition (tags attached, unworn, unwashed, and unaltered). 4. Customers must provide a reason for the exchange and bear the shipping costs for both returning and resending the item. If the exchange is due to personal preference (e.g., size doesn’t fit, change of style or color), the customer is responsible for all shipping fees. However, if the exchange is due to an error on our part (e.g., wrong item sent), we will cover the shipping costs. ``` 5. If the requested exchange item is out of stock, you can either wait for a restock or receive store credit, valid for 30 days. ``` Important Notes • Sale items, accessories (e.g., earrings, necklaces) are final sale and cannot be exchanged. • Each order is limited to one exchange request. Exchanged items cannot be returned or exchanged again. • Store credit is non-refundable and must be used within 30 days. For any questions, feel free to reach out via email: [sleekstyleboutique@gmail.com](mailto:sleekstyleboutique@gmail.com "‌") or WhatsApp: +6016-2131228.